Marvellous Markets Terms and conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your participation as a trader at our market events. By booking astall with us, you're agreeing to these Terms, so please read them carefully!

By showcasing at our events, you acknowledge that you have read and accept these Terms.

2. Definitions

• "We," "us," "our" means Marvellous Markets
• "You," "your," "Trader," and "Stall holder" all refer to traders, vendors, exhibitors, and suppliers participating in Marvellous Markets events; these terms are used interchangeably throughout these Terms and Conditions.
• "Event" means any market or event where by Marvellous Markets are trading.
• "Stall" means the designated trading space allocated to you
• "Products" means all items, goods, crafts, or services you offer for sale.

3. Our Services

We organise one off, regular monthly and special event pop up markets across the Northwest.

4. Booking and Payment

Submitting an application does NOT guarantee you a space at an event. 

Previous applications or attendance at a Marvellous Markets event does not guarantee you a place at our future events. 

Your application will be reviewed and an allocation will be secured only  upon receipt of payment followed by a written confirmation from ourselves.

4.1 Stall Bookings

• All bookings are only confirmed with full payment in advance
• Stall allocation is at our discretion based on availability and suitability
• We reserve the right to refuse any application without providing reasons
• Stall holders must ensure that they stay for the entire event before booking. Should a Stall Holder need to leave an event early in the event of an emergency it is expected that they will first gain permission from the event organiser to ensure the safety of the public and other trades.

4.2 Payment Terms

• Payment is due immediately upon booking confirmation
• We cannot hold places
• We accept payments via bank transfer.
• All fees are non-refundable unless otherwise stated in these Terms

5. Product Standards and Restrictions

5.1 General Requirements

• All products must be of good quality and suitable for public sale
• Products must comply with all applicable laws and regulations including any testing and labelling 
• You must have appropriate licenses for any regulated products

5.2 Duplication Policy

• You must not bring multiple crafts in large quantities that duplicate another stall holder's offerings
• Such situations may be subject to an additional stall fee (if space allows) or you’ll be asked to remove such items.
• Small selections of different items are acceptable provided they do not significantly compete with specialist stall holders
• Final decisions on product duplication rest with Marvellous Markets management

6. Trader Responsibilities

6.1 Setup and Trading

• Arrive promptly at designated setup times - please note that if you arrive late you may not be able to trade this is due to the health and safety of others and the public.
• Provide your own gazebos, suitable weights, tables, chairs, and display materials unless arranged otherwise
• Maintain a tidy, professional stall presentation
• Please do not leave your stall unattended during trading hours. 
• Only traders authorised and registered with Marvellous Markets may operate at our events. Marvellous Markets is not responsible for any actions, damages, losses or claims resulting from the presence or conduct of any unauthorised trader. It is the duty of each trader to ensure their identity and business details are not misused by third parties.
• You will be required to show your ID on the day and it must match that of the booker. If you are an employee  trading on their behalf then you will also need to produce your ID and suitable employee liability insurance.

6.2 Insurance and Liability

We recommend that you seek advice from a professional and invest in the appropriate level of insurance cover this is normally £5,000,000.

• You must have appropriate public liability insurance (minimum £1,000,000)
• Your insurance should cover you for craft markets trading.
• You're responsible for the safety of your stall, products, and any equipment, including any infrastructure you supply (e.g. tables, gazebos, weights, display stands), which must be fit for purpose and securely weighted as required. Please note small 2kg - 8kg weights per Gazebo leg is NOT suitably secured Marvellous Markets is not liable for any damages, injuries, or losses caused by your own infrastructure.
  
  
• General guidelines online advises - 

Light wind / Calm: 10kg PER LEG

Moderate wind: 11-18kg PER LEG

Strong Wind (above 25mph): 18-27kg+ PER LEG

Remember larger gazebos need extra weight! 

You MUST do your own RISK ASSESSMENT and deem adequate weights - an unexpected strong breeze can tip over a gazebo in seconds - it’s really not worth a claim on your PLI.

• If it is deemed you have arrived with unsuitable or unsafe infrastructure/weights you will be asked to leave on grounds of safety and NO refund will be given.
• All Stall holders must provide copies of all required documentation (e.g. your Public Liability Insurance certificate and any other documentation required) before the event, and carry them with you for spot checks by Marvellous Markets staff or local authorities and complete your own risk assessment for each event you attend.
• Only the registered business or individual named in the booking and their employees named and covered by the submitted insurance documents will be permitted to operate at the event.
• No person or business may substitute, broker, or delegate their place to another party without prior written approval from Marvellous Markets and submission of updated insurance documents.
• Marvellous Markets reserves the right to refuse entry, remove, or report any trader who fails to supply required documentation or who trades under another identity or with unsuitable insurance.
• We're not liable for theft, damage, or loss of your property

6.3 Customer Service

• Provide friendly, professional customer service
• Handle your own sales transactions and customer queries
• Comply with consumer protection laws and trading standards
• Support and promote Marvellous Markets events, including sharing information and engaging positively with customers and other stall holders, wherever possible and sharing dates and posters online. 

7. Cancellation and Refunds

We know plans can change, so here’s how cancellations and refunds work, nice and clearly:

7.1 Trader cancellations and no-shows

• No refunds are given for trader cancellations or no-shows.
• Once payment is made, paid stall fees cannot be rolled over to another event, switched to a new date, or moved to a different venue. "Event hopping" is not allowed.

7.2 If we or the venue cancel

• If Marvellous Markets cancels the event, you will be offered a refund or a new date.
• If the venue cancels the event, an alternative event or a full refund will be offered.

7.3 Adverse weather

• If adverse weather or weather warnings result in the cancelling of an event, a new date will be offered.
• If you prefer a refund instead, a 75% refund is available on request.

7.4 No other refunds

• No other refunds or credits are available.
• If you wish to accept a new date this must be in the current trading year (pending availability)
• No credit/refunds will be carried forward to the next trading year.  

8. Health, Safety, and Compliance

Under the Health & Safety at Work Act 1974 Health and Safety officials can inspect the site during our event. 

Please note, Environmental Health, Trading Standards or any other professional body may also inspect the site during an event.

8.1 Health and Safety

• You must comply with all health and safety requirements at each venue
• NO smoking is permitted in the vicinity of the stalls.
• No naked flame permitted on or near stalls
• If you sell food, you must have appropriate food hygiene certificates and be registered with a local council more information can be found here:
  https://www.gov.uk/food-business-registration
• Display your food hygiene rating on your stall. The council will provide you with information on your packaging requirements, weights and measures, as well as what is required from your business with regards allergies and will be able to assist with any questions you have. 
• At a very minimum we require  Sneeze Guards are used on your stall to ensure food is covered and No handling of food without gloves.
• All electrical equipment must be PAT tested and certificated. - Sellers wishing to use any electrical equipment at a Marvellous Market event must advise us at the time of requesting a stall. Please note some of our event venues do allow electrical use however, sockets are limited & additional fees may apply.
• No petrol for fumed/ noisy generators are permitted at our events. 
• Gas is permitted providing you have a gas safety certificate 
• Fire extinguishers/ suitable fire blankets  are required for all generators/gas users and any flammable stalls.

8.2 Legal Compliance

• You're responsible for complying with all applicable laws
• This includes trading standards, consumer rights, and tax obligations
• You must not sell counterfeit, illegal, or inappropriate items

As a Stall Holder on our markets it is your duty to always be up to date with government legislation regarding your products or services. To support this, we have outlined some consumer protection legislation which may apply to businesses trading at seasonal events and craft fairs. This summary is not exhaustive—please use www.businesscompanion.info for detailed advice relevant to your business.

Please be aware of the following:

1. Display the name and address (legal owner/entity) at your stall and on business documents. If you do not wish to use your home address, you may use an alternative address where you can receive mail. More info: https://www.businesscompanion.info/en/quick-guides/miscellaneous/company-and-business-names

If you take orders for later supply, you must provide customers with required contract information. More info: https://www.businesscompanion.info/en/quick-guides/on-premises-sales/consumer-contracts-on-premises-sales

1. The Consumer Rights Act 2015 provides obligations, rights and remedies for the sale of goods/services. Be aware to prevent and manage customer complaints. More info: https://www.businesscompanion.info/en/quick-guides/goods/the-sale-and-supply-of-goods
2. Display a clear price indication for all goods. Do not mislead customers on prices, discounts, or offers. More info: https://www.businesscompanion.info/en/quick-guides/pricing-and-payment/providing-price-information
3. If selling by weight, the price must be per kg/100g, with a verified scale for trade use; applies also to packaging products. More info: https://www.businesscompanion.info/en/quick-guides/weights-and-measures/weighing-equipment-for-legal-use
4. If selling food, ensure proper labelling and compliance with food composition standards. Claims about nutritional properties or health benefits must be accurate/permitted. More info: https://www.businesscompanion.info/en/quick-guides/food-and-drink & https://www.businesscompanion.info/en/quick-guides/food-and-drink/nutrition-and-health-claims
5. Make sure products do not infringe the intellectual property rights of others (trademarks, copyright, patents, designs), especially if selling branded goods or using logos. More info: https://www.businesscompanion.info/en/quick-guides/miscellaneous/intellectual-property
6. Comply with product safety regulations (specific and general), apply BS/EN standards and industry standards relevant to your goods. Complete a risk assessment and label products correctly. Serious injury or death caused by a product means civil liability. More safety info: https://www.businesscompanion.info/en/quick-guides/product-safety and specific product guidance. Toys, cosmetics, candles, wax melts, and clothing have extra regulations. 

Candles/Wax Melts: https://www.britishcandles.org/documents/www.britishcandles.org/Trading_Standards/candlesadvicepack(2020).pdf 

Toys: 

UK government guidance on toy safety, including required safety standards (EN 71, CE/UKCA marking), testing, and labelling:
https://www.gov.uk/guidance/toy-manufacturers-and-their-responsibilities

Cosmetics (including soap):
Full UK cosmetics regulatory guidance (ingredients, labelling, responsible person requirements, and product safety assessments):
https://www.gov.uk/guidance/cosmetic-products-regulation 

Clothing (including cords and flammability):
UK guidance on clothing safety, especially for children’s garments (drawstrings, choking risks, flammability standards):
https://www.gov.uk/government/publications/childrens-clothing-safety-advice

1. Some products are subject to legal age restrictions including, but not limited to, alcohol, cigarettes/tobacco, e-cigarettes/vapes, fireworks (including Christmas crackers, throwdowns/thunder snaps), video recordings, glue/solvents, and knives. The sale of age-restricted products is not permitted at Marvellous Markets events. For further information on age-restricted products, see: https://www.businesscompanion.info/en/quick-guides/underage-sales
2. If making feed/food for animals, register with your local authority, have a feed safety management system, label products, and get APHA approval for animal-origin ingredients. Guidance: https://www.businesscompanion.info/en/quick-guides/animals-and-agriculture/manufacturing-your-own-pet-foods
3. If your products are sold as "organic, vegan or cruelty free," you must be able to provide certification of this from bodies such as The Vegan Society, PETA and their suppliers certification of organic produce.
4. No fur or animal skin products are permitted at our events.

For further advice on legal requirements, contact your local Trading Standards service: https://www.tradingstandards.uk/consumers

9. Venue Rules

9.1 General Conduct

• Respect venue property and follow all venue-specific rules
• No smoking in covered or indoor areas
• Park only in designated areas
• Keep noise levels appropriate for the venue and time of day
• We are a family-friendly market company; therefore, we expect all profanities to be covered. If any artwork or images are deemed inappropriate or offensive on a stall, we will ask for them to be removed.

9.2 Setup and Pack down

• Setup and pack down must occur within specified times
• You're responsible for clearing your area completely
• You’re responsible for safely storing packing cases, boxes, trollies etc to keep paths clear
• Any damage to venue property may result in charges

10. Intellectual Property

• You warrant that you have the right to sell all products offered
• You're responsible for any intellectual property infringement claims
• We reserve the right to use photos from our events for promotional purposes

11. Data Protection

We process your personal data in accordance with UK GDPR. We'll use your information to:

• Process bookings and payments
• Communicate about events
• Send marketing communications (with your consent)
• Meet legal obligations

We may sometimes be required by law or by our event venues/local authorities to share your trader information. This is to ensure legal, health and safety, and trading standards compliance at our events. The legal basis for this under the UK General Data Protection Regulation (GDPR) is Article 6(1)(c)—processing is necessary for compliance with a legal obligation—and, in some cases, for reasons of substantial public interest. We will only share the minimum necessary details and handle all data responsibly.

You can request access to, correction of, or deletion of your personal data by contacting us.

12. Limitation of Liability

12.1 Our Liability

• Our liability is limited to the fee you paid for your stall
• We're not liable for lost profits, indirect, or consequential damages
• Nothing in these Terms excludes liability for death, personal injury, or fraud
• Marvellous Markets accepts no responsibility for any stock theft or destruction of any exhibit, goods, property, or equipment at our event.
• Marvellous Markets accepts no liability for loss of earnings as a result of any circumstances, nor any other action by any third party beyond our control.
• We do not review or control, and are in no way responsible for any of the descriptions of products provided by sellers, and therefore accept no responsibility for the content thereof.
• Warranties are excluded by Marvellous Markets absolutely. This does not affect your statutory rights against any seller.

12.2 Force Majeure

We're not liable for failure to perform due to circumstances beyond our reasonable control, including severe weather, venue issues, or government restrictions.

13. Termination

We may terminate your participation immediately if you:

• Breach these Terms
• Behave inappropriately toward customers, other stall holders, or our staff
• Engage in illegal activities
• Damage our reputation or business relationships

14. Changes to Terms

We may update these Terms occasionally. Continued participation after changes constitutes acceptance of new Terms.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between us and supersede all prior agreements or understandings.

15.2 Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

15.3 Governing Law

These Terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

Thank you for choosing Marvellous Markets. We look forward to supporting your business and creating wonderful market experiences together!